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North Harbour Medical Group
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*******FLU CLINIC****** ( posted on Aug 27, 2019 )

******This year we will be booking appointments for our Flu Vaccination clinics********



However, they will be held over several dates during September and October and November due to restrictions on the delivery of the vaccines to the Practice.


As in previous years there will be two types of Vaccinations, one for our patients aged UNDER 65 years

and one for patients aged OVER 65 years


Our clinics for patients aged OVER 65 years only will be on the following dates:-


Friday 13th September 9am - 11am


Wednesday 16th October  1.30pm - 4.00pm


Monday 28th October 9.30am - 11.30pm


*****NEW DATE - Tuesday 5th November 1.30pm - 2.00pm*************









Our clinics for patients under 65 in At Risk Groups will be held on following dates:-






Heart Disease;

Kidney disease;

lowered immunity due to disease or treatment; liver disease;

stroke or TIA;

neurological condition ef multiple sclerosis, cerebral palsy or learning disability;

a problem with your spleen or you have had your spleen removed;

are seriously overweight (BMI of 40 and above);

all two and three year old children (provided they were aged two or three years old on 31st August of the current flu season).


Monday 14th October 4.00pm - 6.00pm


Tuesday 29th October 4.30pm - 6.00pm


***NEW DATE ADDED - Tuesday 5th November 2.00pm-3.30pm*****


Monday 25th November 4.00pm - 6.00pm.













Electronic Prescription Service ( posted on Jul 31, 2019 )


Electronic Prescription Service (EPS) is a way of patients having their prescriptions sent directly to the

pharmacy of their choice, avoiding the need to collect the prescription from the surgery.


Currently 75% of our prescriptions are sent using EPS.  Now its time for the next stage.


From 29th July 2019 North Harbour Medical Group will start 'EPS Phase 4'.


This means that patients without a Nominated Pharmacy will have their prescriptions signed and sent electronically.


Patients will be given a Phase 4 Toekn (still a green piece of paper) with a unique bar code that can be taken to any pharmacy for processging.  This replaces the traditional Prescription you are currently given.


There are certain items that cannot be processed via EPS, however in this case you will still be given a traditional prescription to take to your pharmacy.

So not much changes for the patient, you will still have a paper copy (Token) of your prescription and you can go to any pharmacy, anywhere in England to have this dispensed.


If you wish to nominate a pharmacy you can either use your SystmOnline account or you can speak to a member of the reception team who will arrange this for you.


Further information can be found at:  https://assets.nhs.uk/prod/documents/eps-patient-i




































CARE NAVIGATION ( posted on Jul 17, 2019 )

The next time you call or visit us, our reception staff may ask if you wouldn't mind telling them the reason for your appointment.


Please don't be offended by this - it is simply so they can direct you to the best person that can help you in our team, or perhaps elsewhere.


There are a range of services and trained health professionals working closely with your GP that might be better suited to help you.


Along with all the other GP Practices in Portsmouth, our reception and other staff have received external training to become 'care navigators' - to navigate you through what we know at times can be a complex local health service when you need to find out who best can help you.



Our care navigators aren't being nosy.  They will respect your privacy and right to say 'no'.  You don't have to answer these questions, but it would help us to help you to ensure that you see the right person, first.

TALKING CHANGE ( posted on May 15, 2019 )

Talking Change include a team of psychotherapists and researchers who specialise in the understanding and treatment of common emotional difficulties.


If you've been struggling with low mood or anxiety, or with a physical condition such as chronic pain or fatigure, our talking therapies can help you cope and feel better.  We also provide support at work and help towards finding employment or training.

We offer a free and confidential service and we can see you in medical practices all over Portsmouth.  You can access Talking Change if youre aged sixteen or over, you live in Portsmouth and you're registered with a doctor in the City.


You can self-refer by calling 0300 123 3934 or by visiting www.talkingchange.nhs.uk.

TRAINING CLOSING DATES FOR 2019/20 ( posted on Mar 27, 2019 )

GP Surgeries in Portsmouth will be closed on these Wednesday afternoons in 2019/2020.  This is to enable staff to attend educational events to keep them up to date with all that is best in treatments, techniques and medicines, so that the can look after their patients accordingly.


Emergency medical cover has been arranged - if you require this please dial 111.



3rd April 2019                               23rd October 2019

24th April 2019                             27th November 2019

22nd May 2019                             22nd January 2020

26th June 2019                             26th February 2020

24th July 2019                              25th March 2020.

25th September 2019



If you need any further information please ask staff at Reception.


We are pleased to be able to offer a new service to our patients with effect from Friday 1st February 2019.


Did you know?


The majority of joint or muscle related pain does not need to be assessed by a GP. 


The physiotherapist will be able to guide you on the best person to see you for your symptoms.

This way you can access the most appropriate advice and treatment as early as possible and help you return to normal work and day to day activities sooner.


If you have a muscle, bone or joint problem the GP reception team can place you on a list for a physiotherapist to call you back the same day - between 0800 - 1200.


To facilitate this service our Reception team will ask for a brief description of your problem when you are asking to book a GP appointment - this is to allow us to offer the most approriate service.


If you are placed on the list for a call back to discuss your symptoms, you will have to agree for your records on System One to be shared and be available for the physiotherapist to call you back on the number you give Reception.  Please note:  The physiotherapist may call you back from a withheld or a Southampton based phone number, so please answer if you are expecting a call.


This is an exciting opportunity for the Practice and our patients, so please help us to help you.



You do not need to see your GP first in order to access the physiotherapy service in Portsmouth.


URGENT CARE SERVICES ( posted on Dec 11, 2018 )

A revised local urgent care guide for patients has been produced and we will have copies in the surgery very soon.  These are available to help patients make the right choice for care they may need.


Click here to access the guide.

NEW 24/7 SERVICE ( posted on Aug 30, 2018 )

A new integrated 24/7 primary care services is set to improve your care and your access to GP services.


The new service, which has started, means that you can not only access routine appointments in-hours at this GP Practice as you do now, but you can also make weekday evening and Saturday/Sunday appointments at a city-wide GP hub at Lake Road Health Centre in central Portsmouth.


As well as additional routine appointments the service will offer urgent same-day appointments every day until 10pm, 365 days a year.


The NHS is linking up the following three services to provide a 'streamlined and unified' new model for people needing urgent out-of-hospital care.


  • the Acute Visiting Service (AVS) - a home visiting service for all Portsmouth GP registered patients needing urgent but non-emergency care
  • Enhanced Access Service - to provide routine medical provision from Mondays to Saturdays to registered patients outside of core hours until 8pm, and urgent, same-day appointments until 10pm every day.
  • Out of hours (OOH) provision - accessed through the NHS 111 service, GP care will be provided overnight from 10pm to 8am.

To access the new service, just call the practice on our usual number or between 6.30pm and 8.00am use NHS 111 by dialling 111.


You, our valued patients, will experience an effective service, run by local doctors and nurses with full access to your medical records providing you give consent to share your records.  A leaflet is available at reception explaining Data Sharing or by clicking here.


This will make our services easier to use and understand, and, at a time of unprecedented pressure on the NHS, it will also make it much easier for us to manage patient demand make better use of our staffing resources.


This new service is not just available to you at our practice - but at all GP surgeries across Portsmouth.  Working together for you, to improve your care.


SELF CARE WEEK - 12-16th November 2018 ( posted on Aug 30, 2018 )

Self Care Week is an annual national awareness week that focuses on establishing support for self care across communities, families and generations.  This year Self Care Week runs from 12th - 16th November.

During this time there will be many leaflets and fact sheets available for patients to help them and their families self care.


Please help us to help you - pop in and pick up information that may help you and avoid the need for

a GP or Nurse appointment.


Don't forget your local Pharmacist is also a good resource to help you manage common condition



Click on this link for more information  http://www.selfcareforum.org/resources/patient-portal

IMPORTANT NOTICE ( posted on Jul 3, 2018 )

We will shortly be migrating to a new computer system - System One - we are currently issuing medication for patients to cover them until the end of August when our new system should be up and running.


During our migration week at the beginning of August there will be reduced service as far as appointments are concerned and these will be bookable 'on the day' i.e. no pre-booked routine appointments.  This is necessary to enable everyone in the Practice to familiarise themselves with a completely new system.


On Line Access - if you are registered for On Line Access unfortunately all logins and access will be lost during migration and we will have to re-register everyone who wishes to use this service.  We sincerely hope this does not cause too much inconvenience for patients and hope that we can quickly restore normal access as soon as possible. 


Therefore please bear with us during this time and we will, as always, do our best to assist and help patients with any queries or problems in a timely manner.


Please help us to help you.


Thank You.

RETIREMENT ( posted on Mar 5, 2018 )

After 34 years with the Practice at Cosham Health Centre, Dr Galloway has announced his retirement at the end of March.


Dr Galloway has enjoyed caring for his patients and their families and indeed now sees the grandchildren of patients who were very young when he joined the Practice in 1984.


Dr Galloway is making a complete break from medicine and looks forward to sailing regularly and helping with some conservation work both here and in Scotland.

We, at the practice, are very sad to be losing our senior partner, but wish him all the best for a long, healthy and happy retirement.



Dr Maryam Brady, whom some of you will have met and who has been working alongside Dr Galloway for sometime now, will be joining the Practice from 1st April, initially as a half-time partner.  We are very pleased to welcome her to the Practice and she will be the named GP for the list of patients formerly with Dr Galloway.  We hope to have another GP working in the practice to help with workload in the initial months ahead.

Why is my Doctor late? ( posted on Feb 1, 2018 )

Routine appointments with a Doctor are 10 minutes long.  When a patient comes in with a single problem, their appointment looks like this:-


  • 10 mins - your doctor checks your medical records to ensure they know about your current health  problems.
  • 9 mins - your doctor calls you in.
  • 8 mins - you start telling the doctor why you have come.
  • 6 mins - your doctor asks to examine you.  This might be anything from looking at a small rash, to taking a blood pressure, to a full examination involving time for you to undress, lay on the couch and re-dress again.  Our older and more unwell patients need more time.
  • 3 mins - your doctor explains what he problem is, what treatment there is and what you can do to help.  You may have several questions regarding this.
  • 1 min - you leave - your doctor types up all the details of the consultation to keep your records up-to-date.


It is easy to see why anything more than a very simple problem can take more than 10 minutes.  Patients who are very unwell may need immediate tests, treatment or even admission to hospital.  Some problems are upsetting or difficult to talk about and we don't want to rush it.  We want to provide the best medical care and give you the extra time if it is needed and consequently we are often already running behind after the first appointment of the day.


Help us to help you - if you know you have complex problems to discuss you can always ask to book a double appointment.

CERVICAL CYTOLOGY SCREENING ( posted on Jan 24, 2018 )

January is Cervical Cancer Awareness Month


1.  Cervical screening saves 5,000 lives a year.

2.   It is NOT a test for cervical cancer, it is a screening test to detect abnormalities in the cells of the cervix at an early stage.


3.   The majority of examinations are undertaken by practice nurses in GP surgeries.


4.   Nine out of ten cervical screening test results come back normal.


Women age 25-49 are invited for screening every 3 years.


Women aged 50-64 are invited for screening every 5 years.




There is more information available in our waiting area or please speak to your nurse or GP.


Other useful websites can be found on NHS Choices Website and jostrust.org.uk


There is a dedicated helpline on 0808 802 8000.


Improving Access to General Practice ( posted on Dec 20, 2017 )

Evening and weekend appointments now available.


Patients who are registered at this practice now have access to be seen after 6.30pm or at weekends at another NHS setting in Portsmouth.  Patients can access these services by telephoning 111 who will triage and allocate as appropriate.


We still have pre-bookable appointments between 7.30am and 8.00am and between 6.30pm and 7.00pm in our extended hours at the Practice also.


Help us to help you.

ORDERING YOUR MEDICATION ( posted on Dec 13, 2017 )

During November we received 115 requests for urgent, same day prescriptions.


Please request your repeat prescriptions one week before required - we need a minimum of 3 working days to action requests.


We will endeavour to deal with any urgent requests within 24 hrs but this cannot be guaranteed due to clinical pressures.







CONTACTING THE PRACTICE ( posted on Nov 17, 2017 )

From time to time you may wish to contact your GP with a query or for advice - please note we do not undertake telephone consultations routinely.


If you have a question or need advice, the reception staff will take the details and the GP will respond to them or to yourself within 48 hours - the vast majority of queries are not urgent.


Please help us to help you.


Thank you.

TEXT REMINDER SERVICE ( posted on Jun 28, 2017 )

We will shortly commence using a text reminder service for patients.


Please ensure we have your correct mobile telephone number.


This is a service all patients are opted in.  If you do not wish to receive reminders or messages,

please inform reception you wish to opt out.


We sincerely hope this will alleviate the pressure we are feeling with patients who fail to attend their booked appointments.


Thank you.

PRACTICE NURSE APPOINTMENTS ( posted on Mar 8, 2017 )



Please note that amongst many other things the Practice Nurse can deal with minor ailments, dressings and removal of stitches.  You do not need to see a GP for these appointments.


Help us to Help You.

CQC RATING 'GOOD' ( posted on Dec 20, 2016 )

The Practice was re-inspected on 8th November and the new report has now been published.



See below - Practice is now rated as GOOD.



Portsmouth Primary Care Alliance ( posted on Jun 2, 2016 )

Portsmouth Primary Care Alliance Ltd (PPCA) – Working together in and around the city

PPCA is made up of a group of GP practices working together in and around the city. All practices are independent contractors, but aim to work collaboratively to improve healthcare for all patients living within our catchment area. Our aim is to support primary care with the the delivery of high quality services to our local community.


Click here for link to Website.

CHILDREN'S HEALTH ( posted on Apr 21, 2016 )

Healthier Together is a new website and app developed by local healthcare professionals for parents and carers, to help you decide where to find advice or treatment and provides infromation about what might be wrong, what to do and where to go for help.


Follow this link to the website what0-18.nhs.uk


PORTSMOUTH CARERS VOICE ( posted on Apr 15, 2016 )

The Portsmouth Carers Voice (PCV) is made up from Portsmouth people who are all carers, working as the 'Voice of the Carer', with an understanding of the real issues because of their experience in a caring role.  There are many issues affecting all types of carers but the PCV responds to trends, not single issues, and feed them into the Carers Executive Board which comprises senior staff who can make a difference, drawn from Portsmouth City Council (PCC), the Clinical Commissioning Group (CCG), Solent NHS Trust, Portsmouth Hospital Trusts/PHT (QA Hospital) plus senior staff from the Carers Centre, Adult Mental Health and the Integrated Commissioning Unit as well as PCV members.  The PCV

then feeds back the findings to carers as well as monitoring the progress or otherwise of these trends for as long as necessary.  There have been some good successes in the past but, to continue the success and make it stronger, the PCV need more carers to participate and inform of any issues that affect them and/or those they care for.


The PCV will be resuming regular forum meetings, the first in May (further details to follow), where carers are invited along to talk openly about issues that concern them, plus invited guests drawn from those that provide the services.


For more information please contact Jacky Charman on 02392 822795 or email jacky.charman@actionahnts.org.uk


If you are a carer or you have a carer please let the Practice know - we may be able to help and support you along with other services and contact points available locally.

GP Earnings ( posted on Mar 30, 2016 )


The average pay for GPs working in the North Harbour Medical Group surgery for 2017/18 was £82,280.00 calculated before tax and national insurance.  This is for 5 full time doctors.



NHS England require that the net earnings of doctors engaged in the practice is publicised by 31 March 2016.  However, it should be noted that the partners additionally have significant professional and personal expenses which have not been deducted from this figure.



It should also be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

Proposal for the Extraction of Anonymous Statement of Fitness for Work (fit note) data in England ( posted on Jan 7, 2016 )



Anonymised data on the use of fit notes is being provided to the HSCIC on behalf of Department of Health, and the Department for Work and Pensions.  This will enable the Department for Work and Pensions to undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of Fit for Work.


Further information is contained here


For further information please follow the links below:-


ICO information page for the public - www.ico.org.uk/for-the-public


HSCIC information pages - www.hscic.gov.uk/yourinfo




For details on how this data may be used visit - www.gov.uk/dwp/fit-note-data




CHANGE OF GP PARTNERS ( posted on Nov 23, 2015 )



It is with regret, that we have to announce the departure of Dr Asina Walls from the Practice.

Dr Walls will be leaving us at the end of March 2016 for professional and personal reasons.  She has been with us since October 2012 and we know her patients and colleagues alike, will miss her.


We would like to wish her every success in her new ventures and a long and happy career in medicine.





From 1st April 2016 we will be welcoming Dr Natasha Chhabda into the practice and she will take over the registered list formerly held by Dr Walls.  All patients will be automatically transferred from Dr Walls to Dr Natasha Chhabda and we are pleased that we will be able to provide continuity of care for those patients.






Virtual Patient Reference Group ( posted on Sep 4, 2015 )

We are always trying to improve our services and we have set up a Virtual Patient Reference Group.


The aim of this group is for us to be able to have a cross section of patients whom we can email no more than 5 times a year to ask questions, complete surveys or simply give us feedback or ideas, thereby helping us to help you.


If  you would be happy to participate in the Group, please click on the section 'Virtual Patient Reference Group' to complete the sign up form.


Thank you.

FRIENDS & FAMILY RESULTS AUGUST ( posted on Sep 1, 2015 )

Once again thank you to those who have responded to this ongoing survey.


Apologies that our kiosk has been 'out of order' for a few days but will hopefully be fixed shortly.

You can also do the survey on line by following the link under Friends and Family Test on this website.


81.4% of patients said they would recommend our practice to friends and family and we thank those of you who made kind comments concerning the service we offer.


If anyone has any concerns at all I am always available to speak to you.


In the future these results will appear under the section relating to Friends and Family Test as opposed to a News item.

Pauline Cook

Practice Manager

NEW PARTNER ( posted on Aug 5, 2015 )

We would like to welcome Dr Michaela Whyte-Venables to North Harbour Medical Group.


Dr Whyte-Venables is an established local GP having qualified in 1995 and worked in Brixton until 2001 when she joined the Derby Road Practice in Portsmouth.


She has an interest in women's health, family planning and drug misuse.  She has been a Trainer since 2007 and she has found this a wholly positive experience, if at times somewhat challenging.


In 2013 she became a GP Appraiser and hopes to continue this role.


We hope she will be very happy at our Practice and I am sure the patients who have been on a 'Pooled List' for some two years now will be pleased that we have now been able to recruit another partner.

FRIENDS & FAMILY TEST JULY RESULTS ( posted on Aug 4, 2015 )

Thank you to those patients who have completed the questionnaire in July.


71 patients completed the survey with 73.8% recommending the practice to friends and family.


If anyone has any concerns, comments or questions - please do not hesitate to contact us.


The survey is easy to complete - either in the waiting room via the tablet/kiosk or follow the link under the Friends and Family section of this website.

NAMED GP ( posted on Aug 3, 2015 )

You may be aware that by March 2016 all patients, including children, have to have a named GP, in accordance with current Government requirements and our NHS Contract.


As a Practice, we have maintained personal lists for many years now, as we find both patients and staff alike, find this a good system and gives continuity to you as a patient with a GP who is responsible for your overall care at the Practice.


Therefore, as a patient, you will see no change with our current system and new patients are allocated a GP at registration.


If you are  unsure with whom  you are registered please do not hesitate to ask at Reception.


Thank you.

Friends & Family test results JUNE ( posted on Jul 6, 2015 )

Once again many thanks to those of you who have completed the questionnaire during June.


67 patients completed the survey with 40 saying they would be 'extremely likely' or 'likely' to recommend the practice to friends and family.


Over overall score for June was 76.72%.


Thank you to those who have left comments and once again I would reiterate that myself or my Assistant - Anita - are here if you have any concerns or problems you wish to discuss.


This survey is ongoing so please take part any time you are in the surgery - it only takes a minute.


Thank you.


Pauline Cook

Practice Manager

NEW PARTNER ( posted on Jun 2, 2015 )

Just a reminder/update for anyone who missed the News item in February.  We have a new partner joining us at the beginning of August - Dr Michaela Whyte-Venables.  She is an established local GP and look forward to welcoming her to our Practice.


All ex-patients of Dr Milford who have been on our 'Pooled List' for the last 2 years will automatically be transferred to Dr Whyte-Venables list.  We thank you for your patience during this time.

Friends and Family Test Results for May 2015 ( posted on Jun 2, 2015 )

Thank you to those of you who completed the questionnaire during May.


53 Patients completed the survey with 40 saying they would be 'extremely likely' or 'likely' to recommend the practice to friends and family.


Our overall score for May was 82.64%.


Thank you to those of you that left comments - the vast majority of which were positive - all of them have been shared with our GPs and staff.


For those of you who are not quite so  happy, please come and speak to me or my Assistant - Anita - if you have any particular problems and we will do our best to resolve them.


This is an ongoing survey so please feel free to take part in the survey at any time - you can do so via the tablet in the waiting area or here on line - go the Friends and Family Test section and follow the link.


Thank you


Pauline Cook

Practice Manager

Friends & Family Results April 2015 ( posted on May 1, 2015 )

82 patients completed our F & F survey for April - thank you.  Our overall satisfaction rating for April is 83.41%.


Thank you to everyone for taking part in this ongoing survey - you can complete this as many times as you would like, ie each visit, via our kiosk in the waiting area or on line - following the link under Friends and Family Test on this website.


We have had some very nice comments such as "very good doctors - always helpful reception staff".

"Very pleased with the availability of getting an appointment.  Reception staff have always been so helpful. Thank you."


"Always get appointments within a few days if not sooner if an emergency - you get your own personal doctor who gets to know you ......."




All of your feedback is shared with the staff and doctors at the practice and we will continue to strive to offer good services to all our patients.

Family & Friends Test Data MARCH ( posted on Apr 9, 2015 )

62 patients completed the survey during March with 83.87% responding that they would recommend our GP Practice to Friends and Family. 

Thank you for some of your kind comments - they mean a lot to the staff and doctors here.


For those of you who are not so happy - we are working hard to address any issues and if you have specific queries or problems please do not hesitate to speak to the Practice Manager - Pauline Cook or Assistant Practice Manager - Anita Layton.

PRACTICE NURSES ( posted on Apr 9, 2015 )

We have had some changes recently to our Practice Nurse Team with Liz leaving us to work nearer her home and Linda retiring to enjoy life with her family and grandchildren.  They will be missed by everyone at the Practice.


However, we would like to welcome Sarah who started with us in March and will be working in the Treatment Room and Karen who commences on 13th April and will be our new Diabetic Nurse as well as working alongside Sally, Suzanne and Sarah in the Treatment Room.



FRIENDS & FAMILY TEST RESULTS FEB 2015 ( posted on Feb 12, 2015 )

Thank you to everyone who has completed the survey for the Friends & Family Test either using the electronic system in the surgery waiting area or on line (see news item below with link).


This is very simple and easy to use and we will now start to publish monthly results.


For February 2015 50 responses were collected and 40 were either 'extremely likely' or 'likely' to recommend the surgery.  Our overall percentage score was 80.40%.


This will be an ongoing survey, so please feel free to take part at any time.


Pauline Cook

Practice Manager

UPDATE RE NEW PARTNER ( posted on Feb 11, 2015 )

We are pleased to announce that we will have a 5th partner joining the practice from August 2015.


She is an experienced local GP and we look forward to welcoming her to the surgery.  She will take over the list of patients formerly with Dr Milford.


Thank you for your patience for the last 18 months.



NHS FRIENDS AND FAMILY TEST ( posted on Oct 30, 2014 )

From 1st December 2014 it is a contractual requirement that all GP Practices implement the NHS Friends and Family Test (FFT).  The FFT is a feedback tool to give people, using NHS services, the opportunity to feedback on their experience.We have selected to use an electronic system to gain feedback - this simple kiosk is situated in the waiting area and any feedback is completely anonymous.It is very simple to use the touch screen to answer one question, with a choice of 6 responses, together with the ability to leave any freetext additional comments.NHS England will publish the results every month and practices will publish their own results locally.We would encourage our patients to use this opportunity to feedback and if you require any assistance please do not hesitate to ask a member of staff.


Alternatively click on this link to use the feedback tool online.


Thank You.

ADULT ASTHMA MANAGEMENT PLAN ( posted on Jul 15, 2014 )

If you have Asthma visit the Respiratory section of our Services.  Here you will find a helpful link to an Asthma Management Plan - use this to help manage your condition and know when to ask for help.

VETERANS ( posted on Jun 27, 2014 )

Have you ever served in HM Armed Forces (regular or reserve) ? 


Are you a family member of someone currently serving in HM Armed Forces?


If either of the above apply to you - please let the surgery know so we may make a note on your medical records.





REPEAT PRESCRIPTIONS ( posted on Mar 11, 2014 )

Please note that due to high volume of demand we will now require a minimum of 3 working days to process repeat prescription requests.Please help us to help you.For your convenience ask about signing up for On Line Access - order your repeat medication from the comfort of your own home.Thank you.

REMINDER - ROUTINE APPOINTMENTS ( posted on Mar 4, 2014 )

We would like to remind patients that if your GP asks to see you again in 3, 4 or 5 weeks etc. you can go back to reception and book your appointment up to 8 weeks ahead. Please help us to help you.  Plan and book  your routine appointments up to 8 weeks ahead.  

SHARING INFORMATION ( posted on Oct 16, 2013 )

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.  It is important that we, the NHS, can use this information from all the different places where you receive care, such as your GP, hospital and community service to help us provide a full picture.  This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected.  Information which does not reveal your identity can then be used by others, such as researchers, and those planning health services, to make sure we provide the best care possible for everyone.


How your information is used and shared is controlled  by law and strict rules are in place to protect  your privacy.  Please take time to pick up a leaflet from the surgery or visit the website http://www.nhs.uk/care.data.


If you are happy for your information to be share you do not need to do anything.  There is no form to fill in and nothing to sign and you can change your mind at any time.If you have concerns or are not happy for your information to be shared, please inform the Practice. 


 You do have a choice.


It is important to note that the information you have recently received by letter regarding the Summary Care Record is different and will not prevent disclosure of Personal Confidential Data to the Health & Social Care Information Centre.





REPEAT PRESCRIPTIONS ( posted on Apr 16, 2013 )


Please Help Us to Help You.


If your doctor decides to put your medication on the repeat prescribing system you will be issued with a computer slip giving details of your medication.  Please use this up to date request slip at all times to reorder your medication.  Using this slip will help reduce the risk of prescription errors.  Please ensure that the items you require are requested clearly by ticking the appropriate box on the repeat request form.


You can also sign up to order your repeat prescriptions On Line - this is a simple process and works very well, saving you a visit to the surgery - please ask at reception for the necessary forms - if you bring some identification with you then you can complete the simple form and we can process this and give you a login to enable you to start using this service straight away.

Minor Ailment Scheme ( posted on Jan 22, 2013 )

Are you a patient who lives in the Paulsgrove area (PO6 3 and PO6 4)?


Are you exempt from presription charges?


If so and you are suffering from one of the following conditions, you don't need to wait and see the doctor - you can get advice and treatment from your Pharmacist at Rowlands Pharmacy, 173 Allaway Avenue, Paulsgrove.  You will need to take proof of exemption and proof of where you live.


Athlete's Foot' Coughs; Colds; Fever; Blocked Nose; Earache; Sore throats; Diarrhoea; Constipation;

Threadworm; Head Lice; Indigestion/Heart Burn; Insect Bites and Stings; Teething; Headache and





Online Services - Booking Appointments ( posted on Nov 12, 2012 )

 Patients registered with Patient Access can now book some appointments online with their own GP.

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