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North Harbour Medical Group
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SELF CARE WEEK 16th-20th NOVEMBER 2020 ( posted on Nov 17, 2020 )



This week is Self Care Week and there has never been a better time with the Pandemic than now, to think about self care and looking after yourself physically and mentally.


Have a look at the link below for help with anxiety and mental health and wellbeing.




CONTACTING YOUR GP PRACTICE ( posted on Oct 5, 2020 )



Click here to see latest information on contacting the Practice.

FLU VACCINATION UPDATE ( posted on Oct 1, 2020 )

Over 65 Age Group


Our Clinics for 22nd October for the Over 65 age group are now full - we expect to hold another clinic when further supplies arrive towards the end of October - please keep an eye on our website for further information.  UPDATE - we now have clinic available for booking on Wednesday 28th October 1:30pm onwards.


Under 65 At Risk Age Group


We have a few spaces in our clinics on 7th October and 23rd October for those patients who are under 65 and in an At Risk Group.



Please do not telephone the surgery if you are enquiring about the flu vaccination for those aged 50-64 NOT in an at risk group.  We do not have vaccines for this new group as yet and are awaiting further information from the Government - expected November/December.

CELEBRATING PRIMARY CARE ( posted on Sep 30, 2020 )

The following data has been produced showing how Primary Care has coped and is coping with demand during this Pandemic.  Click here to see data.


I think you will agree that we are all working hard to maintain services during these unprecedented times.


Please help us to help you - our telephone lines are extremely busy but we are here - please do not give up if you do not get through at the first attempt.  We do not have a queuing system on our telephones as this is even more frustrating and time consuming for you.  There are several ways to access your surgery - such as on line services; e-consultations;111 and the NHS App.  You can also seek advice from your Pharmacy and for minor ailments or injuries the Treatment Centre is open at the St Marys site. 


Please do not attend A & E at QA Hospital unless you have spoken to 111 first or are advised to go there by a clinician.


Our staff are here to help you, but may not always be able to offer you exactly what you want - however they can offer options and they will ask you the nature of your problem so that they can navigate you to the best service for your needs. 


Demand is currently exceeding capacity on some days, but please be polite to our staff - we will not tolerate abusive or aggressive behaviour.


Thank you for your continued support.






ACCESS TO PRIMARY CARE - UPDATE ( posted on Sep 22, 2020 )




  • To protect you from coronavirus, we will, as your GP practice, try to help you remotely and then see you face-to-face if needed.
  • 💙 GPs are working hard to provide care safely.


  • ⚠️ Please follow your practice’s safety advice if visiting for an appointment.


  • 😷 Do not go to your GP if you have symptoms of coronavirus or are self-isolating.







NEXT FLU VACCINATION CLINICS ( posted on Sep 21, 2020 )

We now have the following clinics available to book - please contact reception to book your flu appointment:-



OVER 65 yrs of age


Wednesday 7th October 12noon - 1.30pm


Thursday 22nd October  9.00am - 11.00am





Wednesday 7th October 2.00pm - 4.00pm


Friday 23rd October 4.30pm - 5.30pm.



Please ensure you wear a short sleeved top and a face covering and adhere to social distancing at all times.  There will be one way in through the main entrance, unless you cannot manage the stairs, in which case please use the buzzer system from main car park entrance to gain access and use the lift.



Further information on future clinics will be posted here in due course.





FLU VACCINATIONS 2020 ( posted on Aug 12, 2020 )

Due to the Pandemic the flu clinics will be very challenging and very different this year.


We have ordered stock which is being delivered at various points between September and November.


Our next clinic will be strictly for OVER 65 YEAR OLDS as we will have a limited supply.  This will be by appointment only and we will have to be very strict with time given - DO NOT arrive too early or too late. The next clinic is on Friday 18th September in the morning.

You will be met at the main door to the surgery and directed by staff to book in and directed to a clinical room and straight out of the building via the stairs to the car park. ( The lift will be available for one person at a time if unable to use the stairs.)  You will be required to use hand gel and wear a face covering and please wear a short sleeved top as time is imperative to get everyone through and adhere to social distancing and strict infection control procedures.


As we have mentioned this is going to be a challenging year for GP Practices so please help us to help you.


Once these first clinics are booked there will be further clinics added in line with our delivery dates. Please keep an eye on this website for further details.





UNDER 65 in At Risk Groups.


First Clinic for Under 65 in At Risk Group will be on Wednesday 16th September 12 - 1.30pm.



Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine.  No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.    If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.’ 



BOOKING APPOINTMENTS ON LINE ( posted on Aug 12, 2020 )









FACEMASKS ( posted on Jul 14, 2020 )


"There is no requirement for a letter or certificate in relation to the wearing of face coverings. We will not be providing letters for facemask exemptions​. Please see gov.uk website for more information [https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#exemptions-face-coverings](https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#exemptions-face-coverings)"



APPOINTMENTS ( posted on Jul 14, 2020 )

Following on from the key message below please note the following:



 During the current Pandemic all appointments with GPs will be telephone appointments in the first instance.  Please only attend the surgery if a clinician asks you to do so.

With the use of technology advances and video consultations we would ask that

patients should only send photos if asked to do so by a clinican You will never

be asked to send intimate photos by a clinician - if the clinician chooses an examination

is necessary arrangements will be made for you to attend a face to face consultation.


Thank you for your continued support. 

KEY MESSAGE - COVID-19 ( posted on Jul 6, 2020 )


Over the last few months you are likely to have noticed a difference in the way things are being done in general practice as we manage coronavirus (Covid-19).


We want to start off by saying thank you.


Thank you for adapting so quickly to these new ways of working - it has been the drastic, yet fundamental, change needed to ensure the safety of you and our staff.


To slow down the spread of coronavirus, we have worked to reduce the number of people coming into the practice by using online consultation systems like e-Consult (on this website), telephone appointments and video consultations.


Our top priority is, and has always been, to keep you and our staff safe while ensuring you get the care you need.  This is why we ask you to continue what you have been doing to access your GP service.


Please do not visit the GP practice without an appointment.


  • Primary care is still open and we encourage people to get in touch for any health concerns that cannot be dealt with by the individual, their family or friends or the local pharmacy.


  • Routine vaccinations and immunisations are important and are available at the practice. We are working towards reintroducing other services, but have continued to undertaking cervical cytology; phlebotomy; ECGs; Vit B12; Depo Provera and some other essential injections.
  • We are yet to reintroduce minor surgery;
  •  ear irrigation or spirometry as these are AGP procedures, which are currently deemed unsafe whilst Covid-19 is still prevalent.


  • Our Nursing team are still undertaking annual reviews for those with Long Term Conditions although some of these will be via telephone/video consultations.



  • Please only visit the surgery in person if you have an appointment.


  • If you think you need to see a doctor please call the practice to speak to a clinician or use e-consult via the practice website.


  • If you need to be seen face-to-face then you will be given an appointment to come to the practice.  Our clinical staff will be wearing PPE when seeing patients and we would ask that all patients wear a face covering when attending the surgery.


  • This change is happening to help keep staff and patients safe.


  • We want to discourage people queuing outside a GP practice and waiting in  the waiting area, to reduce the spread of coronavirus.


  • Coming in for a booked appointment means you will be seen promptly.


  • Staff will clean down areas before your arrival to keep you safe.


  • If you have coronavirus symptoms DO NOT come into the practice– self isolate and seek help via   NHS 111 111.nhs.uk or go online to book a test or contact 119 who will be able to help you.
  • Please follow the Government guidelines as these are constantly changing.

New Door Entry System ( posted on Jun 19, 2020 )

We have a new door entry system installed - pLease look for the intercom buzzer to the left of both entrance doors.


We also have secure boxes at both entrances for you to post prescription requests - this will negate the need for you to enter the building.


Thank you.

IMPORTANT ALERT RE SCAM ( posted on May 19, 2020 )



ALERT: possible cervical screening text messaging scam



NHS Cervical Screening Programme






We have received reports today of a possible scam. Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.


These messages are not from the NHS Cervical Screening Programme.


The Action Fraud Line has been contacted.


All services should ensure that staff dealing with queries from general practices and the public:

  • are aware of the situation
  • handle any suspicious calls and concerns by:

o   reporting them according to local organisational policies

o   alerting the screening and immunisation team (SIT) and the screening quality assurance service (SQAS)

IMPORTANT INFORMATION ( posted on May 6, 2020 )














We are endeavouring to look at other options to allow us to have doorbell/intercom on both entrances to give greater access.

MENTAL HEALTH AND WELLBEING ( posted on Apr 16, 2020 )

During these uncertain and unprecedented times, here are some useful links to websites and help for everyone.



Parents and carers
Support for parents and carers - A quick video by the Anna Freud National Centre for Children and Families also provides tips for parents and carers on how to deal with disruption and speak to their children about the coronavirus outbreak. 




Mental Health
Online support:

MENTAL HEALTH TRIAGE SERVICE ( posted on Apr 8, 2020 )

Are you or someone you know experiencing a crisis and need urgent mental health support? Call 111 or visit www.111.nhs.uk and speak to the NHS Mental Health Triage Service.


Our NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.


The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need. 


This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.


The Mental Health Triage Service can be accessed by phone by dialling 111 and online at www.111.nhs.uk.


If you are experiencing a life threatening emergency, please call 999. 



Coronavirus (COVID-19) pandemic and your information

The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.

The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'

The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.

In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.

Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.

The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you.
Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.

If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice

IMPORTANT MESSAGE ( posted on Mar 30, 2020 )

If you’re thinking of calling your GP surgery please remember this - 


1. We can’t do prescriptions early or give you more just in case - the pharmacies are struggling already, you don't want the pharmacies to be like the supermarkets.


2. We can’t give you an inhaler even though you had one 5 years ago when you had a bad cough - just in case - I know it’s scary but lots of people really really need these inhalers and if you get one just in case they might not be able to get one that they really need!


3. We cant give you paracetamol on prescription just because you cant buy it over the counter.


4. We can’t advise you whether you should or shouldn’t self isolate if you are at risk, we have a considerable number of patients - please follow the guidance I know it’s not perfect but we don’t have anything else we can tell you.


5. If you are due to have a routine appointment and we tell you it’s cancelled, try and understand the unprecedented strain we are trying to get through


Please don’t shout at your GP staff when they can’t do these things because remember we will still make sure you get the medication you NEED and we will still provide the best possible care - over the phone or Face to face if absolutely necessary!!


Every single person who sets foot in a healthcare setting from now on, is sadly entering a high risk environment, why would you put yourself at risk?


Remember all NHS staff are doing this to help keep you safe.


REPEAT PRESCRIPTIONS ( posted on Mar 24, 2020 )



Please be aware that our turnaround time for prescriptions may exceed 3 days and could be up to 7 days at this time - we are seeing unprecedented requests for medication - if this carries on pharmacies will run out of some items - as did supermarkets - please do not panic!!


Pharmacies too are struggling to complete prescription orders in their normal timescale so therefore please help us to help you and do not order repeats more than 10 days in advance.


There is a letter box at entrance from our car park - a letter box at reception or if you are registered for online services order your meds in that way.  We are unable to take requests over the telephone.





We are aware there was some fake news on fb telling asthma patients to request rescue packs from their GPs.  We will only be issuing rescue packs to severe asthmatics or COPD patients that have this as part of their plan.


CORONAVIRUS UPDATE ( posted on Mar 24, 2020 )

Please click here to watch an informative simple video to help you understand Covid 19.



CORONAVIRUS UPDATE ( posted on Mar 17, 2020 )

In the light of Boris Johnson's announcement as of 5pm 16th March 2020.

'Now is the time for everyone to stop non-essential contact with others and to stop all unnecessary travel'. the prime minister says.

Here are some key points:

  • Anyone who lives with someone who has a new cough or temperature should stay at home for 14 days.
  • People should start working from home where they possibly can
  • Avoid pubs, clubs, theatres and other such social venues.
  • Only use the NHS when we really need to
  • From tomorrow government will no longer be 'supporting' mass gatherings using emergency workers.

If you feel unwell and have a new cough or temperature - please follow government guidance and self-isolate for 14 days - for further advice please consult 111 online.


Most consultations at the Practice will be telephone consultations in the first instance.


Finally please help us to help you and any abuse of our staff will not be tolerated.


Thank you.

COVID-19 (Coronavirus) ( posted on Mar 16, 2020 )

As you can imagine the Practice has been extremely busy today (Monday 16th March) - we are trying to cope with unprecedented demand and unfortunately we are having to cancel some clinics as we have staff off sick.  We are doing our very best to offer telephone consultations and only seeing patients that clinically need to be seen.


We can only apologise and hope our patients understand the circumstances that us and many other Practices find themselves in.  I would ask that patients remain patient and courteous to our staff - they are doing all they can to help you.


Please follow the advice of NHS England and if at all possible self-care - ensure you are signed up to a pharmacist so that any prescriptions can go direct to them negating the need to attend the surgery.

Use our e-Consultation service found on the home page of our website but do not attend the Practice unless you really need to.


Thank you

COVID-19 (Coronavirus) ( posted on Mar 12, 2020 )



Please do not panic.


During this unprecedented outbreak of the virus we want to assure patients we are doing all we can to maintain services, protect our patients and our staff.


We respectfully ask if you have cold, sore throat, flu symptoms etc that you DO NOT attend the surgery, but self care or contact us by telephone and ask for a telephone appointment/consultation.


All of our online bookings are now telephone consultations only.


Continue to follow NHS England and Government advice and guidance which can be found on the following

link here.







For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19


For general information on coronavirus please follow this link:-










All travellers who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice.

PATIENT PARTICIPATION GROUP ( posted on Mar 3, 2020 )




Click here for Notice displayed in the Practice.




The Practice is recruiting for our Patient Participation group (PPG).

Would you be happy to be a member of our Group 


Questions/enquiries might be about:


- the services we provide and any proposed changes

- setting our priorities for the future

- helping to agree questions for wider patient surveys


 We aim to gather representation from as broad a spectrum as possible - young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.


If you would be happy to participate in the Group please complete the Expression of Interest Form.

Click here for the form.


Thank you 

( posted on Feb 14, 2020 )




All travellers who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice.

Your Patient Transport Service - Survey ( posted on Jan 28, 2020 )

Non-Emergency Patient Transport (NEPTS) Survey

The NHS is reviewing the non-emergency patient transport service across Hampshire to see if improvements can be made to ensure it is being run in the most effective and efficient way for all the patients eligible to use it.
As you know, all patients are normally expected to make their way to hospital or outpatient clinics for non-emergency appointments. The NEPTS service is provided for the small minority of people registered with a GP practice in Hampshire who can’t travel to appointments independently because of their medical condition.

If your patients use this service, we would welcome their views please.

There are general questions for all users of the service – and specific sections for just renal patients.

The survey runs from Monday January 20th, 2020, to 10am on Monday February 17th, 2020, and we will be publishing its findings – which will help shape the way the service is run in future.

Thank you for your time.



The survey needs to be completed before February 17th 2020 please.


MOBILE TELEPHONE NUMBERS ( posted on Dec 12, 2019 )





Thank you.

SELF CARE WEEK ( posted on Nov 11, 2019 )







18th - 22nd November is Self Care Week - we have lots of information in the surgery to help raise


awareness of self care and help you to help yourselves.  Please pop into the surgery and pick up


self help fact sheets for numerous conditions.


Help Us To Help You.




Children's Nasal Flu Vaccines ( posted on Oct 31, 2019 )

Please note there has been a delay in receiving the nasal flu supply for 2 & 3 year olds.  We apologise, but would ask that anyone wishing to book an appointment telephone the surgery after Tuesday 5th November to ascertain the situation.  We hope supply issue will be resolved as soon as possible.


Thank you for your patience.

*******FLU CLINIC****** ( posted on Aug 27, 2019 )

******This year we will be booking appointments for our Flu Vaccination clinics********



However, they will be held over several dates during September and October and November due to restrictions on the delivery of the vaccines to the Practice.


As in previous years there will be two types of Vaccinations, one for our patients aged UNDER 65 years

and one for patients aged OVER 65 years


Our clinics for patients aged OVER 65 years only will be on the following dates:-


Friday 13th September 9am - 11am


Wednesday 16th October  1.30pm - 4.00pm


Monday 28th October 9.30am - 11.30pm


*****NEW DATE - Tuesday 5th November 1.30pm - 2.00pm*************









Our clinics for patients under 65 in At Risk Groups will be held on following dates:-






Heart Disease;

Kidney disease;

lowered immunity due to disease or treatment; liver disease;

stroke or TIA;

neurological condition ef multiple sclerosis, cerebral palsy or learning disability;

a problem with your spleen or you have had your spleen removed;

are seriously overweight (BMI of 40 and above);

all two and three year old children (provided they were aged two or three years old on 31st August of the current flu season).


Monday 14th October 4.00pm - 6.00pm


Tuesday 29th October 4.30pm - 6.00pm


***NEW DATE ADDED - Tuesday 5th November 2.00pm-3.30pm*****


Monday 25th November 4.00pm - 6.00pm.













Electronic Prescription Service ( posted on Jul 31, 2019 )


Electronic Prescription Service (EPS) is a way of patients having their prescriptions sent directly to the

pharmacy of their choice, avoiding the need to collect the prescription from the surgery.


Currently 75% of our prescriptions are sent using EPS.  Now its time for the next stage.


From 29th July 2019 North Harbour Medical Group will start 'EPS Phase 4'.


This means that patients without a Nominated Pharmacy will have their prescriptions signed and sent electronically.


Patients will be given a Phase 4 Toekn (still a green piece of paper) with a unique bar code that can be taken to any pharmacy for processging.  This replaces the traditional Prescription you are currently given.


There are certain items that cannot be processed via EPS, however in this case you will still be given a traditional prescription to take to your pharmacy.

So not much changes for the patient, you will still have a paper copy (Token) of your prescription and you can go to any pharmacy, anywhere in England to have this dispensed.


If you wish to nominate a pharmacy you can either use your SystmOnline account or you can speak to a member of the reception team who will arrange this for you.


Further information can be found at:  https://assets.nhs.uk/prod/documents/eps-patient-i




































CARE NAVIGATION ( posted on Jul 17, 2019 )

The next time you call or visit us, our reception staff may ask if you wouldn't mind telling them the reason for your appointment.


Please don't be offended by this - it is simply so they can direct you to the best person that can help you in our team, or perhaps elsewhere.


There are a range of services and trained health professionals working closely with your GP that might be better suited to help you.


Along with all the other GP Practices in Portsmouth, our reception and other staff have received external training to become 'care navigators' - to navigate you through what we know at times can be a complex local health service when you need to find out who best can help you.



Our care navigators aren't being nosy.  They will respect your privacy and right to say 'no'.  You don't have to answer these questions, but it would help us to help you to ensure that you see the right person, first.

TALKING CHANGE ( posted on May 15, 2019 )

Talking Change include a team of psychotherapists and researchers who specialise in the understanding and treatment of common emotional difficulties.


If you've been struggling with low mood or anxiety, or with a physical condition such as chronic pain or fatigure, our talking therapies can help you cope and feel better.  We also provide support at work and help towards finding employment or training.

We offer a free and confidential service and we can see you in medical practices all over Portsmouth.  You can access Talking Change if youre aged sixteen or over, you live in Portsmouth and you're registered with a doctor in the City.


You can self-refer by calling 0300 123 3934 or by visiting www.talkingchange.nhs.uk.

TRAINING CLOSING DATES FOR 2019/20 ( posted on Mar 27, 2019 )

GP Surgeries in Portsmouth will be closed on these Wednesday afternoons in 2019/2020.  This is to enable staff to attend educational events to keep them up to date with all that is best in treatments, techniques and medicines, so that the can look after their patients accordingly.


Emergency medical cover has been arranged - if you require this please dial 111.



3rd April 2019                               23rd October 2019

24th April 2019                             27th November 2019

22nd May 2019                             22nd January 2020

26th June 2019                             26th February 2020

24th July 2019                              25th March 2020.

25th September 2019



If you need any further information please ask staff at Reception.


We are pleased to be able to offer a new service to our patients with effect from Friday 1st February 2019.


Did you know?


The majority of joint or muscle related pain does not need to be assessed by a GP. 


The physiotherapist will be able to guide you on the best person to see you for your symptoms.

This way you can access the most appropriate advice and treatment as early as possible and help you return to normal work and day to day activities sooner.


If you have a muscle, bone or joint problem the GP reception team can place you on a list for a physiotherapist to call you back the same day - between 0800 - 1200.


To facilitate this service our Reception team will ask for a brief description of your problem when you are asking to book a GP appointment - this is to allow us to offer the most approriate service.


If you are placed on the list for a call back to discuss your symptoms, you will have to agree for your records on System One to be shared and be available for the physiotherapist to call you back on the number you give Reception.  Please note:  The physiotherapist may call you back from a withheld or a Southampton based phone number, so please answer if you are expecting a call.


This is an exciting opportunity for the Practice and our patients, so please help us to help you.



You do not need to see your GP first in order to access the physiotherapy service in Portsmouth.


URGENT CARE SERVICES ( posted on Dec 11, 2018 )

A revised local urgent care guide for patients has been produced and we will have copies in the surgery very soon.  These are available to help patients make the right choice for care they may need.


Click here to access the guide.

NEW 24/7 SERVICE ( posted on Aug 30, 2018 )

A new integrated 24/7 primary care services is set to improve your care and your access to GP services.


The new service, which has started, means that you can not only access routine appointments in-hours at this GP Practice as you do now, but you can also make weekday evening and Saturday/Sunday appointments at a city-wide GP hub at Lake Road Health Centre in central Portsmouth.


As well as additional routine appointments the service will offer urgent same-day appointments every day until 10pm, 365 days a year.


The NHS is linking up the following three services to provide a 'streamlined and unified' new model for people needing urgent out-of-hospital care.


  • the Acute Visiting Service (AVS) - a home visiting service for all Portsmouth GP registered patients needing urgent but non-emergency care
  • Enhanced Access Service - to provide routine medical provision from Mondays to Saturdays to registered patients outside of core hours until 8pm, and urgent, same-day appointments until 10pm every day.
  • Out of hours (OOH) provision - accessed through the NHS 111 service, GP care will be provided overnight from 10pm to 8am.

To access the new service, just call the practice on our usual number or between 6.30pm and 8.00am use NHS 111 by dialling 111.


You, our valued patients, will experience an effective service, run by local doctors and nurses with full access to your medical records providing you give consent to share your records.  A leaflet is available at reception explaining Data Sharing or by clicking here.


This will make our services easier to use and understand, and, at a time of unprecedented pressure on the NHS, it will also make it much easier for us to manage patient demand make better use of our staffing resources.


This new service is not just available to you at our practice - but at all GP surgeries across Portsmouth.  Working together for you, to improve your care.


SELF CARE WEEK - 12-16th November 2018 ( posted on Aug 30, 2018 )

Self Care Week is an annual national awareness week that focuses on establishing support for self care across communities, families and generations.  This year Self Care Week runs from 12th - 16th November.

During this time there will be many leaflets and fact sheets available for patients to help them and their families self care.


Please help us to help you - pop in and pick up information that may help you and avoid the need for

a GP or Nurse appointment.


Don't forget your local Pharmacist is also a good resource to help you manage common condition



Click on this link for more information  http://www.selfcareforum.org/resources/patient-portal

IMPORTANT NOTICE ( posted on Jul 3, 2018 )

We will shortly be migrating to a new computer system - System One - we are currently issuing medication for patients to cover them until the end of August when our new system should be up and running.


During our migration week at the beginning of August there will be reduced service as far as appointments are concerned and these will be bookable 'on the day' i.e. no pre-booked routine appointments.  This is necessary to enable everyone in the Practice to familiarise themselves with a completely new system.


On Line Access - if you are registered for On Line Access unfortunately all logins and access will be lost during migration and we will have to re-register everyone who wishes to use this service.  We sincerely hope this does not cause too much inconvenience for patients and hope that we can quickly restore normal access as soon as possible. 


Therefore please bear with us during this time and we will, as always, do our best to assist and help patients with any queries or problems in a timely manner.


Please help us to help you.


Thank You.

RETIREMENT ( posted on Mar 5, 2018 )

After 34 years with the Practice at Cosham Health Centre, Dr Galloway has announced his retirement at the end of March.


Dr Galloway has enjoyed caring for his patients and their families and indeed now sees the grandchildren of patients who were very young when he joined the Practice in 1984.


Dr Galloway is making a complete break from medicine and looks forward to sailing regularly and helping with some conservation work both here and in Scotland.

We, at the practice, are very sad to be losing our senior partner, but wish him all the best for a long, healthy and happy retirement.



Dr Maryam Brady, whom some of you will have met and who has been working alongside Dr Galloway for sometime now, will be joining the Practice from 1st April, initially as a half-time partner.  We are very pleased to welcome her to the Practice and she will be the named GP for the list of patients formerly with Dr Galloway.  We hope to have another GP working in the practice to help with workload in the initial months ahead.

Why is my Doctor late? ( posted on Feb 1, 2018 )

Routine appointments with a Doctor are 10 minutes long.  When a patient comes in with a single problem, their appointment looks like this:-


  • 10 mins - your doctor checks your medical records to ensure they know about your current health  problems.
  • 9 mins - your doctor calls you in.
  • 8 mins - you start telling the doctor why you have come.
  • 6 mins - your doctor asks to examine you.  This might be anything from looking at a small rash, to taking a blood pressure, to a full examination involving time for you to undress, lay on the couch and re-dress again.  Our older and more unwell patients need more time.
  • 3 mins - your doctor explains what he problem is, what treatment there is and what you can do to help.  You may have several questions regarding this.
  • 1 min - you leave - your doctor types up all the details of the consultation to keep your records up-to-date.


It is easy to see why anything more than a very simple problem can take more than 10 minutes.  Patients who are very unwell may need immediate tests, treatment or even admission to hospital.  Some problems are upsetting or difficult to talk about and we don't want to rush it.  We want to provide the best medical care and give you the extra time if it is needed and consequently we are often already running behind after the first appointment of the day.


Help us to help you - if you know you have complex problems to discuss you can always ask to book a double appointment.

CERVICAL CYTOLOGY SCREENING ( posted on Jan 24, 2018 )

January is Cervical Cancer Awareness Month


1.  Cervical screening saves 5,000 lives a year.

2.   It is NOT a test for cervical cancer, it is a screening test to detect abnormalities in the cells of the cervix at an early stage.


3.   The majority of examinations are undertaken by practice nurses in GP surgeries.


4.   Nine out of ten cervical screening test results come back normal.


Women age 25-49 are invited for screening every 3 years.


Women aged 50-64 are invited for screening every 5 years.




There is more information available in our waiting area or please speak to your nurse or GP.


Other useful websites can be found on NHS Choices Website and jostrust.org.uk


There is a dedicated helpline on 0808 802 8000.


Improving Access to General Practice ( posted on Dec 20, 2017 )

Evening and weekend appointments now available.


Patients who are registered at this practice now have access to be seen after 6.30pm or at weekends at another NHS setting in Portsmouth.  Patients can access these services by telephoning 111 who will triage and allocate as appropriate.


We still have pre-bookable appointments between 7.30am and 8.00am and between 6.30pm and 7.00pm in our extended hours at the Practice also.


Help us to help you.

ORDERING YOUR MEDICATION ( posted on Dec 13, 2017 )

During November we received 115 requests for urgent, same day prescriptions.


Please request your repeat prescriptions one week before required - we need a minimum of 3 working days to action requests.


We will endeavour to deal with any urgent requests within 24 hrs but this cannot be guaranteed due to clinical pressures.







CONTACTING THE PRACTICE ( posted on Nov 17, 2017 )

From time to time you may wish to contact your GP with a query or for advice - please note we do not undertake telephone consultations routinely.


If you have a question or need advice, the reception staff will take the details and the GP will respond to them or to yourself within 48 hours - the vast majority of queries are not urgent.


Please help us to help you.


Thank you.

TEXT REMINDER SERVICE ( posted on Jun 28, 2017 )

We will shortly commence using a text reminder service for patients.


Please ensure we have your correct mobile telephone number.


This is a service all patients are opted in.  If you do not wish to receive reminders or messages,

please inform reception you wish to opt out.


We sincerely hope this will alleviate the pressure we are feeling with patients who fail to attend their booked appointments.


Thank you.

PRACTICE NURSE APPOINTMENTS ( posted on Mar 8, 2017 )



Please note that amongst many other things the Practice Nurse can deal with minor ailments, dressings and removal of stitches.  You do not need to see a GP for these appointments.


Help us to Help You.

CQC RATING 'GOOD' ( posted on Dec 20, 2016 )

The Practice was re-inspected on 8th November and the new report has now been published.



See below - Practice is now rated as GOOD.



Portsmouth Primary Care Alliance ( posted on Jun 2, 2016 )

Portsmouth Primary Care Alliance Ltd (PPCA) – Working together in and around the city

PPCA is made up of a group of GP practices working together in and around the city. All practices are independent contractors, but aim to work collaboratively to improve healthcare for all patients living within our catchment area. Our aim is to support primary care with the the delivery of high quality services to our local community.


Click here for link to Website.

CHILDREN'S HEALTH ( posted on Apr 21, 2016 )

Healthier Together is a new website and app developed by local healthcare professionals for parents and carers, to help you decide where to find advice or treatment and provides infromation about what might be wrong, what to do and where to go for help.


Follow this link to the website what0-18.nhs.uk


PORTSMOUTH CARERS VOICE ( posted on Apr 15, 2016 )

The Portsmouth Carers Voice (PCV) is made up from Portsmouth people who are all carers, working as the 'Voice of the Carer', with an understanding of the real issues because of their experience in a caring role.  There are many issues affecting all types of carers but the PCV responds to trends, not single issues, and feed them into the Carers Executive Board which comprises senior staff who can make a difference, drawn from Portsmouth City Council (PCC), the Clinical Commissioning Group (CCG), Solent NHS Trust, Portsmouth Hospital Trusts/PHT (QA Hospital) plus senior staff from the Carers Centre, Adult Mental Health and the Integrated Commissioning Unit as well as PCV members.  The PCV

then feeds back the findings to carers as well as monitoring the progress or otherwise of these trends for as long as necessary.  There have been some good successes in the past but, to continue the success and make it stronger, the PCV need more carers to participate and inform of any issues that affect them and/or those they care for.


The PCV will be resuming regular forum meetings, the first in May (further details to follow), where carers are invited along to talk openly about issues that concern them, plus invited guests drawn from those that provide the services.


For more information please contact Jacky Charman on 02392 822795 or email jacky.charman@actionahnts.org.uk


If you are a carer or you have a carer please let the Practice know - we may be able to help and support you along with other services and contact points available locally.

GP Earnings ( posted on Mar 30, 2016 )


The average pay for GPs working in the North Harbour Medical Group surgery for 2017/18 was £82,280.00 calculated before tax and national insurance.  This is for 5 full time doctors.



NHS England require that the net earnings of doctors engaged in the practice is publicised by 31 March 2016.  However, it should be noted that the partners additionally have significant professional and personal expenses which have not been deducted from this figure.



It should also be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

Proposal for the Extraction of Anonymous Statement of Fitness for Work (fit note) data in England ( posted on Jan 7, 2016 )



Anonymised data on the use of fit notes is being provided to the HSCIC on behalf of Department of Health, and the Department for Work and Pensions.  This will enable the Department for Work and Pensions to undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of Fit for Work.


Further information is contained here


For further information please follow the links below:-


ICO information page for the public - www.ico.org.uk/for-the-public


HSCIC information pages - www.hscic.gov.uk/yourinfo




For details on how this data may be used visit - www.gov.uk/dwp/fit-note-data




CHANGE OF GP PARTNERS ( posted on Nov 23, 2015 )



It is with regret, that we have to announce the departure of Dr Asina Walls from the Practice.

Dr Walls will be leaving us at the end of March 2016 for professional and personal reasons.  She has been with us since October 2012 and we know her patients and colleagues alike, will miss her.


We would like to wish her every success in her new ventures and a long and happy career in medicine.





From 1st April 2016 we will be welcoming Dr Natasha Chhabda into the practice and she will take over the registered list formerly held by Dr Walls.  All patients will be automatically transferred from Dr Walls to Dr Natasha Chhabda and we are pleased that we will be able to provide continuity of care for those patients.






Virtual Patient Reference Group ( posted on Sep 4, 2015 )

We are always trying to improve our services and we have set up a Virtual Patient Reference Group.


The aim of this group is for us to be able to have a cross section of patients whom we can email no more than 5 times a year to ask questions, complete surveys or simply give us feedback or ideas, thereby helping us to help you.


If  you would be happy to participate in the Group, please click on the section 'Virtual Patient Reference Group' to complete the sign up form.


Thank you.

FRIENDS & FAMILY RESULTS AUGUST ( posted on Sep 1, 2015 )

Once again thank you to those who have responded to this ongoing survey.


Apologies that our kiosk has been 'out of order' for a few days but will hopefully be fixed shortly.

You can also do the survey on line by following the link under Friends and Family Test on this website.


81.4% of patients said they would recommend our practice to friends and family and we thank those of you who made kind comments concerning the service we offer.


If anyone has any concerns at all I am always available to speak to you.


In the future these results will appear under the section relating to Friends and Family Test as opposed to a News item.

Pauline Cook

Practice Manager

NEW PARTNER ( posted on Aug 5, 2015 )

We would like to welcome Dr Michaela Whyte-Venables to North Harbour Medical Group.


Dr Whyte-Venables is an established local GP having qualified in 1995 and worked in Brixton until 2001 when she joined the Derby Road Practice in Portsmouth.


She has an interest in women's health, family planning and drug misuse.  She has been a Trainer since 2007 and she has found this a wholly positive experience, if at times somewhat challenging.


In 2013 she became a GP Appraiser and hopes to continue this role.


We hope she will be very happy at our Practice and I am sure the patients who have been on a 'Pooled List' for some two years now will be pleased that we have now been able to recruit another partner.

FRIENDS & FAMILY TEST JULY RESULTS ( posted on Aug 4, 2015 )

Thank you to those patients who have completed the questionnaire in July.


71 patients completed the survey with 73.8% recommending the practice to friends and family.


If anyone has any concerns, comments or questions - please do not hesitate to contact us.


The survey is easy to complete - either in the waiting room via the tablet/kiosk or follow the link under the Friends and Family section of this website.

NAMED GP ( posted on Aug 3, 2015 )

You may be aware that by March 2016 all patients, including children, have to have a named GP, in accordance with current Government requirements and our NHS Contract.


As a Practice, we have maintained personal lists for many years now, as we find both patients and staff alike, find this a good system and gives continuity to you as a patient with a GP who is responsible for your overall care at the Practice.


Therefore, as a patient, you will see no change with our current system and new patients are allocated a GP at registration.


If you are  unsure with whom  you are registered please do not hesitate to ask at Reception.


Thank you.

Friends & Family test results JUNE ( posted on Jul 6, 2015 )

Once again many thanks to those of you who have completed the questionnaire during June.


67 patients completed the survey with 40 saying they would be 'extremely likely' or 'likely' to recommend the practice to friends and family.


Over overall score for June was 76.72%.


Thank you to those who have left comments and once again I would reiterate that myself or my Assistant - Anita - are here if you have any concerns or problems you wish to discuss.


This survey is ongoing so please take part any time you are in the surgery - it only takes a minute.


Thank you.


Pauline Cook

Practice Manager

NEW PARTNER ( posted on Jun 2, 2015 )

Just a reminder/update for anyone who missed the News item in February.  We have a new partner joining us at the beginning of August - Dr Michaela Whyte-Venables.  She is an established local GP and look forward to welcoming her to our Practice.


All ex-patients of Dr Milford who have been on our 'Pooled List' for the last 2 years will automatically be transferred to Dr Whyte-Venables list.  We thank you for your patience during this time.

Friends and Family Test Results for May 2015 ( posted on Jun 2, 2015 )

Thank you to those of you who completed the questionnaire during May.


53 Patients completed the survey with 40 saying they would be 'extremely likely' or 'likely' to recommend the practice to friends and family.


Our overall score for May was 82.64%.


Thank you to those of you that left comments - the vast majority of which were positive - all of them have been shared with our GPs and staff.


For those of you who are not quite so  happy, please come and speak to me or my Assistant - Anita - if you have any particular problems and we will do our best to resolve them.


This is an ongoing survey so please feel free to take part in the survey at any time - you can do so via the tablet in the waiting area or here on line - go the Friends and Family Test section and follow the link.


Thank you


Pauline Cook

Practice Manager

Friends & Family Results April 2015 ( posted on May 1, 2015 )

82 patients completed our F & F survey for April - thank you.  Our overall satisfaction rating for April is 83.41%.


Thank you to everyone for taking part in this ongoing survey - you can complete this as many times as you would like, ie each visit, via our kiosk in the waiting area or on line - following the link under Friends and Family Test on this website.


We have had some very nice comments such as "very good doctors - always helpful reception staff".

"Very pleased with the availability of getting an appointment.  Reception staff have always been so helpful. Thank you."


"Always get appointments within a few days if not sooner if an emergency - you get your own personal doctor who gets to know you ......."




All of your feedback is shared with the staff and doctors at the practice and we will continue to strive to offer good services to all our patients.

Family & Friends Test Data MARCH ( posted on Apr 9, 2015 )

62 patients completed the survey during March with 83.87% responding that they would recommend our GP Practice to Friends and Family. 

Thank you for some of your kind comments - they mean a lot to the staff and doctors here.


For those of you who are not so happy - we are working hard to address any issues and if you have specific queries or problems please do not hesitate to speak to the Practice Manager - Pauline Cook or Assistant Practice Manager - Anita Layton.

PRACTICE NURSES ( posted on Apr 9, 2015 )

We have had some changes recently to our Practice Nurse Team with Liz leaving us to work nearer her home and Linda retiring to enjoy life with her family and grandchildren.  They will be missed by everyone at the Practice.


However, we would like to welcome Sarah who started with us in March and will be working in the Treatment Room and Karen who commences on 13th April and will be our new Diabetic Nurse as well as working alongside Sally, Suzanne and Sarah in the Treatment Room.



FRIENDS & FAMILY TEST RESULTS FEB 2015 ( posted on Feb 12, 2015 )

Thank you to everyone who has completed the survey for the Friends & Family Test either using the electronic system in the surgery waiting area or on line (see news item below with link).


This is very simple and easy to use and we will now start to publish monthly results.


For February 2015 50 responses were collected and 40 were either 'extremely likely' or 'likely' to recommend the surgery.  Our overall percentage score was 80.40%.


This will be an ongoing survey, so please feel free to take part at any time.


Pauline Cook

Practice Manager

UPDATE RE NEW PARTNER ( posted on Feb 11, 2015 )

We are pleased to announce that we will have a 5th partner joining the practice from August 2015.


She is an experienced local GP and we look forward to welcoming her to the surgery.  She will take over the list of patients formerly with Dr Milford.


Thank you for your patience for the last 18 months.



NHS FRIENDS AND FAMILY TEST ( posted on Oct 30, 2014 )

From 1st December 2014 it is a contractual requirement that all GP Practices implement the NHS Friends and Family Test (FFT).  The FFT is a feedback tool to give people, using NHS services, the opportunity to feedback on their experience.We have selected to use an electronic system to gain feedback - this simple kiosk is situated in the waiting area and any feedback is completely anonymous.It is very simple to use the touch screen to answer one question, with a choice of 6 responses, together with the ability to leave any freetext additional comments.NHS England will publish the results every month and practices will publish their own results locally.We would encourage our patients to use this opportunity to feedback and if you require any assistance please do not hesitate to ask a member of staff.


Alternatively click on this link to use the feedback tool online.


Thank You.

ADULT ASTHMA MANAGEMENT PLAN ( posted on Jul 15, 2014 )

If you have Asthma visit the Respiratory section of our Services.  Here you will find a helpful link to an Asthma Management Plan - use this to help manage your condition and know when to ask for help.

VETERANS ( posted on Jun 27, 2014 )

Have you ever served in HM Armed Forces (regular or reserve) ? 


Are you a family member of someone currently serving in HM Armed Forces?


If either of the above apply to you - please let the surgery know so we may make a note on your medical records.





REPEAT PRESCRIPTIONS ( posted on Mar 11, 2014 )

Please note that due to high volume of demand we will now require a minimum of 3 working days to process repeat prescription requests.Please help us to help you.For your convenience ask about signing up for On Line Access - order your repeat medication from the comfort of your own home.Thank you.

REMINDER - ROUTINE APPOINTMENTS ( posted on Mar 4, 2014 )

We would like to remind patients that if your GP asks to see you again in 3, 4 or 5 weeks etc. you can go back to reception and book your appointment up to 8 weeks ahead. Please help us to help you.  Plan and book  your routine appointments up to 8 weeks ahead.  

SHARING INFORMATION ( posted on Oct 16, 2013 )

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.  It is important that we, the NHS, can use this information from all the different places where you receive care, such as your GP, hospital and community service to help us provide a full picture.  This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected.  Information which does not reveal your identity can then be used by others, such as researchers, and those planning health services, to make sure we provide the best care possible for everyone.


How your information is used and shared is controlled  by law and strict rules are in place to protect  your privacy.  Please take time to pick up a leaflet from the surgery or visit the website http://www.nhs.uk/care.data.


If you are happy for your information to be share you do not need to do anything.  There is no form to fill in and nothing to sign and you can change your mind at any time.If you have concerns or are not happy for your information to be shared, please inform the Practice. 


 You do have a choice.


It is important to note that the information you have recently received by letter regarding the Summary Care Record is different and will not prevent disclosure of Personal Confidential Data to the Health & Social Care Information Centre.





REPEAT PRESCRIPTIONS ( posted on Apr 16, 2013 )


Please Help Us to Help You.


If your doctor decides to put your medication on the repeat prescribing system you will be issued with a computer slip giving details of your medication.  Please use this up to date request slip at all times to reorder your medication.  Using this slip will help reduce the risk of prescription errors.  Please ensure that the items you require are requested clearly by ticking the appropriate box on the repeat request form.


You can also sign up to order your repeat prescriptions On Line - this is a simple process and works very well, saving you a visit to the surgery - please ask at reception for the necessary forms - if you bring some identification with you then you can complete the simple form and we can process this and give you a login to enable you to start using this service straight away.

Minor Ailment Scheme ( posted on Jan 22, 2013 )

Are you a patient who lives in the Paulsgrove area (PO6 3 and PO6 4)?


Are you exempt from presription charges?


If so and you are suffering from one of the following conditions, you don't need to wait and see the doctor - you can get advice and treatment from your Pharmacist at Rowlands Pharmacy, 173 Allaway Avenue, Paulsgrove.  You will need to take proof of exemption and proof of where you live.


Athlete's Foot' Coughs; Colds; Fever; Blocked Nose; Earache; Sore throats; Diarrhoea; Constipation;

Threadworm; Head Lice; Indigestion/Heart Burn; Insect Bites and Stings; Teething; Headache and





Online Services - Booking Appointments ( posted on Nov 12, 2012 )

 Patients registered with Patient Access can now book some appointments online with their own GP.

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