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North Harbour Medical Group
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CONTACTING THE PRACTICE ( posted on Nov 17, 2017 )

From time to time you may wish to contact your GP with a query or for advice - please note we do not undertake telephone consultations routinely.

 

If you have a question or need advice, the reception staff will take the details and the GP will respond to them or to yourself within 48 hours - the vast majority of queries are not urgent.

 

Please help us to help you.

 

Thank you.

FLU VACCINATIONS ( posted on Nov 1, 2017 )

Our specific Flu clinics have finished but many of you over 65 or in at risk group are yet to have your seasonal flu immunisation - please make an appointment with our nurse to get protected as soon as possible.


Thank you - help us to help you.

FLU CLINICS ( posted on Aug 30, 2017 )

Our Walk-In flu clinics (no appointment necessary) will commence week beginning Monday 25th September.

 

The Clinics will run for 5 weeks initially on the following days and times.

 

Monday        9.00am - 11.00am

 

Wednesday   9.00am - 11.00 am

 

         and      1.30pm - 3.00pm    (NB NOT 27th Sept or 25th OCT as closed for Training)

 

Thursday       1.30pm - 3.00pm.

 

 

 

If you are over 65 or you are in an At Risk Group such as Diabetic; Heart Disease; Asthma or COPD;

or have a child aged 2,3 or 4 (and not at school) please attend one of the clinics and protect yourself against influenza this winter.

 

Help us to Help you - get vaccinated. 

TEXT REMINDER SERVICE ( posted on Jun 28, 2017 )

We will shortly commence using a text reminder service for patients.

 

Please ensure we have your correct mobile telephone number.

 

This is a service all patients are opted in.  If you do not wish to receive reminders or messages,

please inform reception you wish to opt out.

 

We sincerely hope this will alleviate the pressure we are feeling with patients who fail to attend their booked appointments.

 

Thank you.

PRACTICE NURSE APPOINTMENTS ( posted on Mar 8, 2017 )

 

 

Please note that amongst many other things the Practice Nurse can deal with minor ailments, dressings and removal of stitches.  You do not need to see a GP for these appointments.

 

Help us to Help You.

TRAINING CLOSURE DATES 2017/2018 ( posted on Feb 21, 2017 )

 GP Surgeries in Portsmouth will be closed on these Wednesday afternoons in 2017/2018.  This is to enable all staff to attend educational events to keep them up to date with all that is best in treatments, techniques and medicines, so that they can look after their patients better. 

 

Emergency medical cover has been arranged - if you require this please dial 111.

 

26th April 2017                                         25th October 2017

24th May 2017                                          22nd November 2017

28th June 2017                                         24th January 2018

26th July 2917                                          28th February 2018

27th September 2017                               28th March 2018


CQC RATING 'GOOD' ( posted on Dec 20, 2016 )

The Practice was re-inspected on 8th November and the new report has now been published.

 

 

See below - Practice is now rated as GOOD.


 

 

Portsmouth Primary Care Alliance ( posted on Jun 2, 2016 )

Portsmouth Primary Care Alliance Ltd (PPCA) – Working together in and around the city

PPCA is made up of a group of GP practices working together in and around the city. All practices are independent contractors, but aim to work collaboratively to improve healthcare for all patients living within our catchment area. Our aim is to support primary care with the the delivery of high quality services to our local community.

 

Click here for link to Website.

CHILDREN'S HEALTH ( posted on Apr 21, 2016 )

Healthier Together is a new website and app developed by local healthcare professionals for parents and carers, to help you decide where to find advice or treatment and provides infromation about what might be wrong, what to do and where to go for help.

 

Follow this link to the website what0-18.nhs.uk

 

PORTSMOUTH CARERS VOICE ( posted on Apr 15, 2016 )

The Portsmouth Carers Voice (PCV) is made up from Portsmouth people who are all carers, working as the 'Voice of the Carer', with an understanding of the real issues because of their experience in a caring role.  There are many issues affecting all types of carers but the PCV responds to trends, not single issues, and feed them into the Carers Executive Board which comprises senior staff who can make a difference, drawn from Portsmouth City Council (PCC), the Clinical Commissioning Group (CCG), Solent NHS Trust, Portsmouth Hospital Trusts/PHT (QA Hospital) plus senior staff from the Carers Centre, Adult Mental Health and the Integrated Commissioning Unit as well as PCV members.  The PCV

then feeds back the findings to carers as well as monitoring the progress or otherwise of these trends for as long as necessary.  There have been some good successes in the past but, to continue the success and make it stronger, the PCV need more carers to participate and inform of any issues that affect them and/or those they care for.

 

The PCV will be resuming regular forum meetings, the first in May (further details to follow), where carers are invited along to talk openly about issues that concern them, plus invited guests drawn from those that provide the services.

 

For more information please contact Jacky Charman on 02392 822795 or email jacky.charman@actionahnts.org.uk

 

If you are a carer or you have a carer please let the Practice know - we may be able to help and support you along with other services and contact points available locally.

GP Earnings ( posted on Mar 30, 2016 )

NHS England require that the net earnings of doctors engaged in the practice is publicised by 31 March 2016.  However, it should be noted that the partners additionally have significant professional and personal expenses which have not been deducted from this figure.

 

The average pay for GPs working in the North Harbour Medical Group Surgery in 2014/15 was £97806 calculated before tax and national insurance.  This is for 5 full time doctors.

 

It should also be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

Proposal for the Extraction of Anonymous Statement of Fitness for Work (fit note) data in England ( posted on Jan 7, 2016 )

 

 

Anonymised data on the use of fit notes is being provided to the HSCIC on behalf of Department of Health, and the Department for Work and Pensions.  This will enable the Department for Work and Pensions to undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of Fit for Work.

 

Further information is contained here

 

For further information please follow the links below:-

 

ICO information page for the public - www.ico.org.uk/for-the-public

 

HSCIC information pages - www.hscic.gov.uk/yourinfo

 

www.hscic.gov.uk/article/3388/How-we-look-after-information

 

For details on how this data may be used visit - www.gov.uk/dwp/fit-note-data

 

 

 

CHANGE OF GP PARTNERS ( posted on Nov 23, 2015 )

Farewell

 

It is with regret, that we have to announce the departure of Dr Asina Walls from the Practice.

Dr Walls will be leaving us at the end of March 2016 for professional and personal reasons.  She has been with us since October 2012 and we know her patients and colleagues alike, will miss her.

 

We would like to wish her every success in her new ventures and a long and happy career in medicine.

 

 

Welcome

 

From 1st April 2016 we will be welcoming Dr Natasha Chhabda into the practice and she will take over the registered list formerly held by Dr Walls.  All patients will be automatically transferred from Dr Walls to Dr Natasha Chhabda and we are pleased that we will be able to provide continuity of care for those patients.

 

 

 

 

 

Virtual Patient Reference Group ( posted on Sep 4, 2015 )

We are always trying to improve our services and we have set up a Virtual Patient Reference Group.

 

The aim of this group is for us to be able to have a cross section of patients whom we can email no more than 5 times a year to ask questions, complete surveys or simply give us feedback or ideas, thereby helping us to help you.

 

If  you would be happy to participate in the Group, please click on the section 'Virtual Patient Reference Group' to complete the sign up form.

 

Thank you.

FRIENDS & FAMILY RESULTS AUGUST ( posted on Sep 1, 2015 )

Once again thank you to those who have responded to this ongoing survey.

 

Apologies that our kiosk has been 'out of order' for a few days but will hopefully be fixed shortly.

You can also do the survey on line by following the link under Friends and Family Test on this website.

 

81.4% of patients said they would recommend our practice to friends and family and we thank those of you who made kind comments concerning the service we offer.

 

If anyone has any concerns at all I am always available to speak to you.

 

In the future these results will appear under the section relating to Friends and Family Test as opposed to a News item.


Pauline Cook

Practice Manager

NEW PARTNER ( posted on Aug 5, 2015 )

We would like to welcome Dr Michaela Whyte-Venables to North Harbour Medical Group.

 

Dr Whyte-Venables is an established local GP having qualified in 1995 and worked in Brixton until 2001 when she joined the Derby Road Practice in Portsmouth.

 

She has an interest in women's health, family planning and drug misuse.  She has been a Trainer since 2007 and she has found this a wholly positive experience, if at times somewhat challenging.

 

In 2013 she became a GP Appraiser and hopes to continue this role.

 

We hope she will be very happy at our Practice and I am sure the patients who have been on a 'Pooled List' for some two years now will be pleased that we have now been able to recruit another partner.

FRIENDS & FAMILY TEST JULY RESULTS ( posted on Aug 4, 2015 )

Thank you to those patients who have completed the questionnaire in July.

 

71 patients completed the survey with 73.8% recommending the practice to friends and family.

 

If anyone has any concerns, comments or questions - please do not hesitate to contact us.

 

The survey is easy to complete - either in the waiting room via the tablet/kiosk or follow the link under the Friends and Family section of this website.

NAMED GP ( posted on Aug 3, 2015 )

You may be aware that by March 2016 all patients, including children, have to have a named GP, in accordance with current Government requirements and our NHS Contract.

 

As a Practice, we have maintained personal lists for many years now, as we find both patients and staff alike, find this a good system and gives continuity to you as a patient with a GP who is responsible for your overall care at the Practice.

 

Therefore, as a patient, you will see no change with our current system and new patients are allocated a GP at registration.

 

If you are  unsure with whom  you are registered please do not hesitate to ask at Reception.

 

Thank you.

Friends & Family test results JUNE ( posted on Jul 6, 2015 )

Once again many thanks to those of you who have completed the questionnaire during June.

 

67 patients completed the survey with 40 saying they would be 'extremely likely' or 'likely' to recommend the practice to friends and family.

 

Over overall score for June was 76.72%.

 

Thank you to those who have left comments and once again I would reiterate that myself or my Assistant - Anita - are here if you have any concerns or problems you wish to discuss.

 

This survey is ongoing so please take part any time you are in the surgery - it only takes a minute.

 

Thank you.

 

Pauline Cook

Practice Manager

NEW PARTNER ( posted on Jun 2, 2015 )

Just a reminder/update for anyone who missed the News item in February.  We have a new partner joining us at the beginning of August - Dr Michaela Whyte-Venables.  She is an established local GP and look forward to welcoming her to our Practice.

 

All ex-patients of Dr Milford who have been on our 'Pooled List' for the last 2 years will automatically be transferred to Dr Whyte-Venables list.  We thank you for your patience during this time.

Friends and Family Test Results for May 2015 ( posted on Jun 2, 2015 )

Thank you to those of you who completed the questionnaire during May.

 

53 Patients completed the survey with 40 saying they would be 'extremely likely' or 'likely' to recommend the practice to friends and family.

 

Our overall score for May was 82.64%.

 

Thank you to those of you that left comments - the vast majority of which were positive - all of them have been shared with our GPs and staff.

 

For those of you who are not quite so  happy, please come and speak to me or my Assistant - Anita - if you have any particular problems and we will do our best to resolve them.

 

This is an ongoing survey so please feel free to take part in the survey at any time - you can do so via the tablet in the waiting area or here on line - go the Friends and Family Test section and follow the link.

 

Thank you

 

Pauline Cook

Practice Manager

Friends & Family Results April 2015 ( posted on May 1, 2015 )

82 patients completed our F & F survey for April - thank you.  Our overall satisfaction rating for April is 83.41%.

 

Thank you to everyone for taking part in this ongoing survey - you can complete this as many times as you would like, ie each visit, via our kiosk in the waiting area or on line - following the link under Friends and Family Test on this website.

 

We have had some very nice comments such as "very good doctors - always helpful reception staff".

"Very pleased with the availability of getting an appointment.  Reception staff have always been so helpful. Thank you."

 

"Always get appointments within a few days if not sooner if an emergency - you get your own personal doctor who gets to know you ......."

 

"Brilliant".

 

All of your feedback is shared with the staff and doctors at the practice and we will continue to strive to offer good services to all our patients.

Family & Friends Test Data MARCH ( posted on Apr 9, 2015 )

62 patients completed the survey during March with 83.87% responding that they would recommend our GP Practice to Friends and Family. 

Thank you for some of your kind comments - they mean a lot to the staff and doctors here.

 

For those of you who are not so happy - we are working hard to address any issues and if you have specific queries or problems please do not hesitate to speak to the Practice Manager - Pauline Cook or Assistant Practice Manager - Anita Layton.

PRACTICE NURSES ( posted on Apr 9, 2015 )

We have had some changes recently to our Practice Nurse Team with Liz leaving us to work nearer her home and Linda retiring to enjoy life with her family and grandchildren.  They will be missed by everyone at the Practice.

 

However, we would like to welcome Sarah who started with us in March and will be working in the Treatment Room and Karen who commences on 13th April and will be our new Diabetic Nurse as well as working alongside Sally, Suzanne and Sarah in the Treatment Room.

 

 

FRIENDS & FAMILY TEST RESULTS FEB 2015 ( posted on Feb 12, 2015 )

Thank you to everyone who has completed the survey for the Friends & Family Test either using the electronic system in the surgery waiting area or on line (see news item below with link).

 

This is very simple and easy to use and we will now start to publish monthly results.

 

For February 2015 50 responses were collected and 40 were either 'extremely likely' or 'likely' to recommend the surgery.  Our overall percentage score was 80.40%.

  

This will be an ongoing survey, so please feel free to take part at any time.

 

Pauline Cook

Practice Manager

UPDATE RE NEW PARTNER ( posted on Feb 11, 2015 )

We are pleased to announce that we will have a 5th partner joining the practice from August 2015.

 

She is an experienced local GP and we look forward to welcoming her to the surgery.  She will take over the list of patients formerly with Dr Milford.

 

Thank you for your patience for the last 18 months.

 

 

NHS FRIENDS AND FAMILY TEST ( posted on Oct 30, 2014 )

From 1st December 2014 it is a contractual requirement that all GP Practices implement the NHS Friends and Family Test (FFT).  The FFT is a feedback tool to give people, using NHS services, the opportunity to feedback on their experience.We have selected to use an electronic system to gain feedback - this simple kiosk is situated in the waiting area and any feedback is completely anonymous.It is very simple to use the touch screen to answer one question, with a choice of 6 responses, together with the ability to leave any freetext additional comments.NHS England will publish the results every month and practices will publish their own results locally.We would encourage our patients to use this opportunity to feedback and if you require any assistance please do not hesitate to ask a member of staff.

 

Alternatively click on this link to use the feedback tool online.

 

Thank You.

ADULT ASTHMA MANAGEMENT PLAN ( posted on Jul 15, 2014 )

If you have Asthma visit the Respiratory section of our Services.  Here you will find a helpful link to an Asthma Management Plan - use this to help manage your condition and know when to ask for help.

VETERANS ( posted on Jun 27, 2014 )

Have you ever served in HM Armed Forces (regular or reserve) ? 

 

Are you a family member of someone currently serving in HM Armed Forces?

 

If either of the above apply to you - please let the surgery know so we may make a note on your medical records.

 

 

 

 

REPEAT PRESCRIPTIONS ( posted on Mar 11, 2014 )

Please note that due to high volume of demand we will now require a minimum of 3 working days to process repeat prescription requests.Please help us to help you.For your convenience ask about signing up for On Line Access - order your repeat medication from the comfort of your own home.Thank you.

REMINDER - ROUTINE APPOINTMENTS ( posted on Mar 4, 2014 )

We would like to remind patients that if your GP asks to see you again in 3, 4 or 5 weeks etc. you can go back to reception and book your appointment up to 8 weeks ahead. Please help us to help you.  Plan and book  your routine appointments up to 8 weeks ahead.  

SHARING INFORMATION ( posted on Oct 16, 2013 )

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.  It is important that we, the NHS, can use this information from all the different places where you receive care, such as your GP, hospital and community service to help us provide a full picture.  This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected.  Information which does not reveal your identity can then be used by others, such as researchers, and those planning health services, to make sure we provide the best care possible for everyone.

 

How your information is used and shared is controlled  by law and strict rules are in place to protect  your privacy.  Please take time to pick up a leaflet from the surgery or visit the website http://www.nhs.uk/care.data.

 

If you are happy for your information to be share you do not need to do anything.  There is no form to fill in and nothing to sign and you can change your mind at any time.If you have concerns or are not happy for your information to be shared, please inform the Practice. 

 

 You do have a choice.

 

It is important to note that the information you have recently received by letter regarding the Summary Care Record is different and will not prevent disclosure of Personal Confidential Data to the Health & Social Care Information Centre.

 

 

 

 

REPEAT PRESCRIPTIONS ( posted on Apr 16, 2013 )

 

Please Help Us to Help You.

 

If your doctor decides to put your medication on the repeat prescribing system you will be issued with a computer slip giving details of your medication.  Please use this up to date request slip at all times to reorder your medication.  Using this slip will help reduce the risk of prescription errors.  Please ensure that the items you require are requested clearly by ticking the appropriate box on the repeat request form.

 

You can also sign up to order your repeat prescriptions On Line - this is a simple process and works very well, saving you a visit to the surgery - please ask at reception for the necessary forms - if you bring some identification with you then you can complete the simple form and we can process this and give you a login to enable you to start using this service straight away.

Minor Ailment Scheme ( posted on Jan 22, 2013 )

Are you a patient who lives in the Paulsgrove area (PO6 3 and PO6 4)?

 

Are you exempt from presription charges?

 

If so and you are suffering from one of the following conditions, you don't need to wait and see the doctor - you can get advice and treatment from your Pharmacist at Rowlands Pharmacy, 173 Allaway Avenue, Paulsgrove.  You will need to take proof of exemption and proof of where you live.

 

Athlete's Foot' Coughs; Colds; Fever; Blocked Nose; Earache; Sore throats; Diarrhoea; Constipation;

Threadworm; Head Lice; Indigestion/Heart Burn; Insect Bites and Stings; Teething; Headache and

Migraine.

 

 

 

Online Services - Booking Appointments ( posted on Nov 12, 2012 )

 Patients registered with Patient Access can now book some appointments online with their own GP.


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