Before your transfer date
This depends on what the appointment is for. As North Harbour Medical Group begins to close, the practice will stop some services and prioritise urgent care needs. This means that pre-bookable routine appointments are no longer being offered and appointments are only available for urgent, on the day enquiries. This will initially be offered as a consultation with a GP over the phone. If required, the doctor will then book a face-to-face appointment for you. Urgent nurse care, such as dressings or removal of stiches, or regular injections is available until you are transferred to your new GP practice.
For routine and annual checks with the nurse, please contact your new practice once you have been transferred. You can also use 111.nhs.uk or call 111 for medical advice. If you have a life-threatening emergency, please call 999.
If you’re not sure what medical support you need, or what the difference is between urgent and emergency care, visit www.healthandcare.portsmouth.gov.uk/urgent
The day before your transfer date
To enable your transfer to happen, North Harbour Medical Group will be unable to provide services to you, from 3pm-6.30pm on the day before you are transferred.
During that time, if you have an urgent medical enquiry that cannot wait, please contact 111 (visit 111.nhs.uk or call 111). If you have an emergency or life-threatening medical enquiry, call 999 or attend the emergency department.
After your transfer date
Once you are transferred, if you need medical support, you should contact your new practice. Please do not contact your practice on the date of the transfer unless you need an urgent, same-day appointment.